How to File a Claim

If you are an individual and are canceling your trip, please notify our office first. You may email or call us at 866-273-2500 (option #2, customer service). Once you have notified us, we will send you an email with instructions on filing your claim. The instructions are also included below.

If you are cancelling for a “fully covered” reason (e.g. you have been examined by a doctor that has advised not to travel for medical reasons) then you should be entitled to a refund of 100% of your trip cost. If you are canceling for “any reason” and you cancel at least 48 hours prior to departure then you should be entitled to a refund of 75% of your trip cost.

The insurance sold by Educational Travel Adventures is provided by a third party insurance company called Trip Assure. If you have questions about insurance not answered here, please contact them directly at 800-423-3632 regarding plan #F435E. More information about the policy offered can be found on our website at

For instructions on filing a claim, please watch our instructional video:

Download Insurance Company Step by Step Guide PDF: