My spring 2020 trip has been canceled, how will I get my refund?
Once your refund amount is determined, we will email your group leader details on your refund amount and instructions for filing your insurance claim. It is not necessary to do anything until you receive this notification. If you have insurance, you are not required to file your claim by any specific deadline. Our office automatically records notice of cancellation and you do not need to contact us individually if your school has already advised us of your group’s cancellation.
How does my insurance coverage work?
If individuals decide to cancel their place on a trip and they have purchased the optional trip cancellation insurance then they are entitled to a 70% refund as long as they cancel at least 48 hours prior to departure. If you received a partial refund as a result of the group cancellation then the insurance coverage will provide a reimbursement of 70% of the non-refundable amount. The insurance is provided by a third party insurance company called Trip Assure. If you have questions about insurance, please contact them directly at 800-423-3632 regarding plan #F435E. More information about the policy offered can be found on our website at https://www.etadventures.com/assets/files/EOC_insurance.pdf.
For instructions on filing a claim, please watch our instructional video: https://www.youtube.com/watch?v=gbHwZSz6038
As states across our country begin to reopen, we are adjusting to our new normal. We are all hopeful that we will be able to gather together and travel throughout the country soon. With that hope also comes apprehension about when it will be safe and when destinations will be fully open for business. As restrictions continue to be lifted, health and safety remains our top priority. ETA is following health and safety guidelines issued by the CDC and local governments’ recommendations to minimize risks while traveling. Our team is constantly monitoring changes and updates to these guidelines to ensure the safest environment possible.
We want to address concerns you may have about a future trip.
How does my insurance coverage work?
Do I have to make my scheduled monthly payments?
Can I purchase trip cancellation insurance and what does it cover?
What is your cancellation policy?
What is your policy on cancellations related to COVID-19 or another declared pandemic?
What health and safety measures are you implementing for trips?
We look forward to when we can safely take part in Educational Travel Adventures again. We hope to see you on tour very soon!
We are here to discuss any concerns and answer any questions you may have. If you are traveling internationally, our team has been or will be in touch with your group leader regarding your destination. Please don’t hesitate to contact us if you have any questions.
Our telephone hours are 9:00am to 5:30pm Eastern time, Monday through Friday.
Toll Free: 1-866-273-2500 Main Office: 1-732-410-5677 NYC Office: 1-212-278-0800 Washington DC Office: 1-202-470-3940
Our fax number is 732-303-9288
You can e-mail us at info@etadventures.com and one of our representatives will respond within 24 to 48 business hours.
Educational Travel Adventures
4400 Route 9 South
Suite 1000
Freehold, NJ 07728
Enhance the educational experience for your students by planning a group tour. Our experienced team can customize a program to suit your needs. Travel is a great diversion from the classroom and offers a unique and memorable learning experience...